Frequently Asked Questions


โ„น๏ธ Nothing on Unusual Whales should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by Unusual Whales or any third party. Your use of ideas, systems, and/or data provided by Unusual Whales are at your own risk and it is your sole responsibility to evaluate the accuracy, completeness, and usefulness of the information.

Please read the Terms of Service.

Feel free to email [email protected] with any comments, questions, or concerns.

ยฉ 2020 Unusual Whales. All Rights Reserved.


โ„น๏ธ Visit the Billing page for the most up to date pricing information. Any details regarding subscription information are subject to change at anytime.

โ„น๏ธ For more information on the contents of the subscription please read the Docs.

โ„น๏ธ If you have any questions regarding the subscription please do not hesitate to email [email protected].

โ„น๏ธ For information regarding the OPRA Nonprofessional agreement please visit the OPRA site.

โ„น๏ธ Making an Unusual Whales account is free. Free users will have limited access across all Unusual Whales platforms.


๐Ÿ’ณ Subscription Tiers - We are currently only accepting payment with a credit card via Stripe.

๐Ÿณ Free (Just make an account!)

๐Ÿณ Buffet’s Buffet ($30/month, or $330/year)

๐Ÿณ Super Buffet ($39/month, $429/year, or $1184/lifetime)

For the best results we recommend using the website on a desktop with the Chrome browser.

Lifetime users will be granted access to all new features as they are rolled out. Certain new features may or may not be granted to lower subscription tiers.

Only users who are already on an annual membership will receive credit for unused time on their current plan when upgrading to the Lifetime membership.


How can I renew, cancel, or upgrade my subscription?
  • Subscriptions are on auto-renew by default. To cancel your subscription visit the billing page & click “End Auto-Renewal.” Your subscription will remain active for the remainder of the paid period.
  • If you are an existing member and would like to upgrade please click ๐Ÿ“ here for a how-to.

What is the refund policy?

Per the terms of service: “Any payments that have already been processed are non-refundable. All plans auto-renew. If you do not wish to renew, you must cancel 24 hours prior to your renewal date.”


(*) What determines whether an ๐Ÿ”” Alert is ‘premium’ or ‘free’?

While we can’t discuss the internals of the bot we can provide an explanation into the theory behind alert determination. When the bot detects unusual activity the alert is placed into one of two queues. The premium alert queue takes priority over the free alert queue. If the premium alert queue is full alerts will be sent to the free alert queue. Premium users receive all alerts (including free alerts) with zero delay. Free users receive only free alerts, accompanied by the 5-12 minute delay. While premium alerts produce winners at a slightly higher clip than free alerts, there is nothing fundamentally different about the premium and free alerts.



โ„น๏ธ For more information on the alerts please read the ๐Ÿ“ Unusual Alerts doc.

โ„น๏ธ Please note that alerts may be triggered by one or more transactions and are not always the movements of a single individual. As such, within a singular alert you may see both buys and sells.

โ„น๏ธ Consider that any options trade placed may be part of a trade that has more than one component/leg to it. Also consider that not all BUY orders are ‘Buy to Open’ (BTO) and not all SELL orders are ‘Sell to Open’ (STO). Some BUY orders will be a ‘Buy to Close’ (BTC) and some SELL orders will be a ‘Sell to Close’ (STC) as well. Please read ๐Ÿ“ 4 Ways to Trade Options for more information.

โ„น๏ธ Alerts are sent between 10 AM - 4 PM EST. Alerts aren’t sent between 0930 - 1000 EST due to volatility & reversals within the first 30 minutes that make it harder to tell the difference between insider plays & people simply trying to force direction.

โ„น๏ธ The ๐Ÿ“ Resources doc has links to various demonstrations on people applying the alerts to their trading. We highly suggest that you take a look at these!.

โ„น๏ธ Nothing on Unusual Whales should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by Unusual Whales or any third party. Your use of ideas, systems, and/or data provided by Unusual Whales are at your own risk and it is your sole responsibility to evaluate the accuracy, completeness, and usefulness of the information.


How do you read the ๐Ÿ”” Alerts?
  • -All of the information provided in the alert, with the exception of the emojis, is standard options verbiage.
  • -For more details on the alerts and the information they provide please read ๐Ÿ“ the Docs.
  • -Some of the concepts mentioned in the emoji legend are further discussed in ๐Ÿ“ the Glossary/Terminology.

Where can I view the ๐Ÿ”” Alerts?

The alert feed can be found on the website here, on the mobile application, and on the Discord server. Stock and SPAC alerts are also available to view in all three locations.

Free alerts can be found on the ๐Ÿณ@unusual_whales Twitter account as well. Please read the ‘๐Ÿ“ƒ Unusually General Questions’ portion of this FAQ for information on how you can receive the free alerts on your own Discord server.

There is no private Twitter at this time.


How can I receive ๐Ÿ”” Alert notifications?

Subscribers can receive alerts via push notification from the mobile application. We do not offer SMS or email alerts at this time. For more information please read the ‘๐Ÿ“จ Notifications’ section of this FAQ, or visit the ๐Ÿ“ Notifications Doc page.


What determines whether an ๐Ÿ”” Alert is ‘premium’ or ‘free’?

While we can’t discuss the internals of the bot we can provide an explanation into the theory behind alert determination. When the bot detects unusual activity the alert is placed into one of two queues. The premium alert queue takes priority over the free alert queue. If the premium alert queue is full alerts will be sent to the free alert queue. Premium users receive all alerts (including free alerts) with zero delay. Free users receive only free alerts, accompanied by the 5-12 minute delay. While premium alerts produce winners at a slightly higher clip than free alerts, there is nothing fundamentally different about the premium and free alerts.


I see Calls being marked as bearish and Puts being marked as bullish. Why is that?

Calls are not necessarily bullish, and puts are not necessarily bearish. Alerted calls that are labeled bearish (๐Ÿป) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿฆด), and alerted puts that are labeled bullish (๐Ÿ‚) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿ›๏ธ) as well. Keep in mind that this is assuming these transactions were being opened as opposed to closed.

Call on the ๐Ÿ›๏ธ Ask side = ๐Ÿ‚ Bullish

Call on the ๐Ÿฆด Bid side = ๐Ÿป Bearish

Put on the ๐Ÿ›๏ธ Ask side = ๐Ÿป Bearish

Put on the ๐Ÿฆด Bid side = ๐Ÿ‚ Bullish

(Assuming ‘to open’)

If you are unfamiliar with these concepts please reference ‘๐Ÿ“ 4 ways to trade options’.


Are these alerts positions taken by the Unusual Whale? Do you give entry/exit alerts? What about stop losses?

All of the information provided by Unusual Whales is simply that: information. The alerts are produced by an algorithm that flags certain optain chains due to their unusual nature. There is no human element behind them. As such entry and exit is entirely up to you! The alerts are not a recommendation to buy. Please practice sound portfolio management and set responsible stop losses.


Are these buys or sells?

As the alerts can be trigged by one or more transactions they can’t exactly be a ‘buy’ or ‘sell’. Please read the ๐Ÿ“ Unusual Alerts doc for more information. As such every transaction involves a buyer and a seller. We can determine that an option is bought or sold based on the price the contract(s) changed hands for at the time of the transaction. If the transaction occurred at or closer to the current bid price, we can assume that the contract(s) were sold. Conversely, if the transaction occurred at or closer to the asking price we can assume that the contract(s) were bought. Always verify via the alert page to see whether the contract(s) were bought or sold.


โ„น๏ธ For more information on the Flow and Dark Pool please read the ๐Ÿ“Flow/Dark pool doc.

โ„น๏ธ Consider that any options trade placed may be part of a trade that has more than one component/leg to it. Also consider that not all BUY orders are ‘Buy to Open’ (BTO) and not all SELL orders are ‘Sell to Open’ (STO). Some BUY orders will be a ‘Buy to Close’ (BTC) and some SELL orders will be a ‘Sell to Close’ (STC) as well. Please read ๐Ÿ“ 4 Ways to Trade Options for more information.

โ„น๏ธ The ๐Ÿ“ Resources doc has links to various demonstrations on people applying the Flow to their trading. We highly suggest that you take a look at these!.


What is the ๐ŸŒŠ Flow tool?

The flow tool tracks every options trade placed across the entire US stock exchange. The information is presented in an easily readable table that can be customized. The tool takes all of this information and presents it to you in many different ways. For example, you can gauge sentiment by the provided daily put and call skews information. Or if you prefer you can see how the flow is looking by ticker, or even by sector. Additionally, you can even view daily sentiment on specific strikes. There’s much more functionality, but it’s best to play around and explore for yourself!


How do I access the ๐ŸŒŠ Flow/๐Ÿ”ฎ Dark Pool feed?

Flow and Dark Pool are available on the website and the mobile application to users who have purchased the appropriate plan. Your Flow feed will be live or delayed 15 minutes depending on your subscription. ๐Ÿšง Flow and the Dark Pool feed on the mobile app have limited functionality.


How do you read the ๐ŸŒŠ Flow/๐Ÿ”ฎ Dark Pool feed?
  • -All of the information provided in the Flow and Dark Pool feeds, with the exception of the emojis, is standard options verbiage.
  • -For more details on the information provided in the feed, including definitions for Flags, Sold/Transaction codes, please read ๐Ÿ“ the Docs.
  • -Some concepts mentioned in the emoji legend are further discussed in ๐Ÿ“ the Glossary/Terminology.

I see Calls being marked as bearish and Puts being marked as bullish. Why is that?

Calls are not necessarily bullish, and puts are not necessarily bearish. Alerted calls that are labeled bearish (๐Ÿป) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿฆด), and alerted puts that are labeled bullish (๐Ÿ‚) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿ›๏ธ) as well. Keep in mind that this is assuming these transactions were being opened as opposed to closed.

Call on the ๐Ÿ›๏ธ Ask side = ๐Ÿ‚ Bullish

Call on the ๐Ÿฆด Bid side = ๐Ÿป Bearish

Put on the ๐Ÿ›๏ธ Ask side = ๐Ÿป Bearish

Put on the ๐Ÿฆด Bid side = ๐Ÿ‚ Bullish

(Assuming ‘to open’)

If you are unfamiliar with these concepts please reference ‘๐Ÿ“ 4 ways to trade options’.


How do I see the Charts?
  • -To see the Flow charts: once you’ve entered your desired filters you can click ‘show charts’ on the default Flow page. The top pie charts correspond to the overall daily flow across all tickers for the day. The bottom pie charts correspond to ONLY the 50/100/150/250 lines of data on that particular page in the Flow. For more on reading the charts reference this tweet. You’ll also see the Breakdown by Expiry and Strike charts in this screen.

  • -You can also view Historical Flow, as well as a daily look on the Tickers view.

  • -To see the Dark pool charts, enter your desired filters and then click ‘show charts.’


How is the ‘Side’ of the trade determined for the ๐ŸŒŠ Flow?

We can determine that an option is on the ๐Ÿ›๏ธ BUY or ๐Ÿฆด SELL side based on the price the contract(s) changed hands for at the time of the transaction. If the transaction occurred at or closer to the current bid price, we can assume that the contract(s) were sold. Conversely, if the transaction occurred at or closer to the asking price we can assume that the contract(s) were bought.


How are you able to determine whether the ๐Ÿ”ฎ Dark Pool transactions were buys or sells?

When it comes to dark pool transactions, generally you won’t be able to determine the buy/sell side. What you can determine, however, is the respective underlying price as well as the spot price (who you get your options flow data from will determine whether or not this information is available to you). With that information you can (and this is what is done for you by us!) track the underlying within a specific time frame and track volume changes that align with the available transaction data that is provided. Using all of the available information we can provide an educated determination on which side (bid-ask) the trade took place.


Why isn’t the buy/sell side shown for some of these dark pool trades?

When the side column is blank typically the accompanying sold/trade code will offer an explanation as to why the side cannot be determined. For example, the nature of an ‘AveragePriceTrade’ (see the Glossary) prevents identification of a buyer/seller because the ‘spot price’ is not necessarily reflective of the current demand.


Using the Emoji Filter

To search for a specific emoji ensure that the corresponding box is checked. To eliminate an emoji from being search ensure that it’s crossed out like so. You can find a video demonstration here.


โ„น๏ธ For more information on the Unusual Whales service please read ๐Ÿ“ the Docs

โ„น๏ธ If you are unfamiliar with the fundamentals of how options trading works you will not get the most out of this service!

โ„น๏ธ US options are available to trade in Europe and can be traded on (but not limited to) the following brokerages: TastyWorks, IBKR, Lynx, Charles Schwab, etc. Make sure to take your time and carefully research any potential broker you use.


On Twitter what do you mean by 5k, 10k, 25k whales ๐Ÿณ? And by “๐Ÿ‚ targeting a date and strike?”
    • When you see tweets referring to 5k whales, 10k whales, or any other denomination, it is referring to the Flow setting being used to generate the flow reading. For example a tweet reading “$UBER 5k whales ๐Ÿณ were 55% bullish ๐Ÿ‚” means that inputting a Flow filter for ‘UBER’ with the minimum premium being set to ‘5000’ yields a 55% bullish result. Please visit a ticker’s Levels page for an automated breakdown of trades at various premium levels.
    • Viewing the Flow charts will provide a visual overview of the flow, as well as a breakdown by expiration date and strike price. The expiration date and/or strike with the highest bullish (or bearish) activity would be the one being considered the ‘target’.

Do you offer an API?

There is currently no timetable on the release of an API but we hope to eventually have one.


How can I follow a congressional/senate trade as they’re being made?

Unfortunately our congressmen/women and senators are not required to disclose their positions until 30 to 45 days after they’ve already been established. Fear not: ๐Ÿณ Unusual Whales has a Congressional Trading section, complete with different reports as well as trade history from our wonderful politicians. You can use the dropdown menu next to the report names to look up specific individuals, like Speaker of the House Pelosi. NEW You can now receive push notifications through the mobile application for politician trading information when the filings are made public.


Is ๐Ÿ”” Alert/๐ŸŒŠ Flow/๐Ÿ”ฎ Dark pool data available for export?

Prior alert history can be downloaded from the Analytics pages. Flow and Dark pool data is not available for export at this time.


How can I get the ๐Ÿณ Unusual Whales bot on my Discord server?

You can get free alerts to your server via the Discord Bot. At this time we are not offering premium alerts via the external bot.


For โš ๏ธ troubleshooting issues regarding billing and subscription matters:

Please visit the troubleshooting page or email [email protected].


โ„น๏ธ For more information on ๐Ÿ“จ Notifications please read ๐Ÿ“ the docs

โ„น๏ธ ๐Ÿ“จ Notification Settings ๐Ÿ“บ Video Guide

โ„น๏ธ There are 3 notification settings: All, Recommended, and Custom. If you have Custom watchlists, selecting “Recommended” settings will alert you to both Recommended alerts as well as your own custom notifications.


How can I receive ๐Ÿ“จ Notifications?
  • -As discussed in the “General FAQ” subscribers can receive alerts via push notification from the ๐Ÿ“ฑ mobile application. You must have the mobile application “Unusual Whales” installed and you must be logged in. The application does not need to be open for you to receive notifications.
  • -Unfortunately due to the size of the Discord server you are unable to receive push notifications via Discord.
  • -๐Ÿšง FURU Notifications currently do not lead anywhere inside the app itself. The notification is simply that: a notification. Please bear with us while we continue to update our product!

How can I change my notification settings?
  • -To adjust your notification settings visit the โš™๏ธ ๏ธNotifications settings menu and select CUSTOM. From there you’ll be able to adjust your custom watchlists.
  • -You cannot change your notification settings from within the mobile app.

These wonโ€™t necessarily be the โ€˜bestโ€™ alerts, but they are the most actionable and unusual. To reiterate, nothing on Unusual Whales should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by Unusual Whales or any third party. That said, โ€˜recommendedโ€™ notifications tend to be directional alerts where there is a clear direction that whales are attempting to force.


What is a ‘Runner’?

A runner is an alert that is currently at a 10% or greater gain, relative to the original asking price of the alert.


โš™๏ธ Custom Notifications Input Guide
  • -If you get error “could not convert .xxx to number” and you are attempting to input a negative value, please add a 0 to the front of the decimal place (ie, -0.1)
  • -For custom IV: please input ‘1.00’ to represent 100% IV, ‘.75’ to represent 75% IV, etc.
  • -“Vol_OI” = Volume/OI Ratio
  • -“dollar_amount” = Daily $ Volume, or the amount of premium that has changed hands given the volume on this contract

Tips
  • -When you create custom notifications visit Your Whales to see what kind of past results your custom settings would have populated. Not all past results may populate via this feed. This feed can also be viewed by selecting “Your Hunt” on the ๐Ÿ“ฑ mobile app.

  • -Alerts matching the watchlist parameters will be pushed to your phone with the watchlist name attached.

Visit the ๐Ÿ“– Glossary/Terminology docs page!

โ„น๏ธ You’ll find more information on the ๐ŸŒŠ Flow tags, ๐Ÿ”ฎ Dark pool trade codes, emojis, and more!