Frequently Asked Questions


โ„น๏ธ Visit the Billing page for the most up-to-date pricing information. Any details regarding subscription information are subject to change at anytime.

โ„น๏ธ For information regarding the OPRA Nonprofessional agreement please visit the OPRA site.


What payment methods do you accept?
  • -We currently only accept Card via Stripe.
  • -You can purchase a subscription via the billing page.

How can I renew, cancel, or upgrade my subscription?
  • -Subscriptions are on auto-renew by default. To end your subscription’s autorenewal visit the billing page & click “End Auto-Renewal.” If you have signed up via Paypal please cancel your subscription on the Paypal website. Your subscription will remain active for the remainder of the paid period.
  • -If you are an existing member and would like to upgrade: purchase your desired upgrade. Your account will receive a credit based on the unused time on your initial subscription, which will be applied upon your next renewal. You can also email [email protected] to have the credit refunded.

What is the refund policy?

Per the terms of service: “Any payments that have already been processed are non-refundable. All plans auto-renew. If you do not wish to renew, you must cancel 24 hours prior to your renewal date.”


General subscription information
  • -Lifetime users will be granted access to all new features as they are rolled out. New features may or may not be granted to lower subscription tiers.
  • -Monthly and yearly subscriptions will renew one month/one year after the original date of purchase.

For billing and subscription inquiries please email [email protected].

โ„น๏ธ Nothing on Unusual Whales should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by Unusual Whales or any third party. Your use of ideas, systems, and/or data provided by Unusual Whales are at your own risk and it is your sole responsibility to evaluate the accuracy, completeness, and usefulness of the information. Please read the Terms of Service.


โ„น๏ธ For more information on the Unusual Whales service please reference the Docs. Other helpful material can be found on the Blog


Is there a private Twitter or Discord server for subscribers?

There is no private Twitter or Discord server, but subscribers of all subscription levels (Buffet’s Buffet/Super Buffet) can link their Discord account on the settings page in order to gain access to private channels. All subscribers, irrespective of subscription level, have access to the same channels.


Is Alert/Flow/Dark pool data available for export?

Prior alert history can be downloaded from the Analytics pages. Flow and Dark pool data is not available for export at this time.


On Twitter what do you mean by 5k, 10k, 25k whales ๐Ÿณ? And by “๐Ÿ‚ targeting a date and strike?”

These tweets provide an update to the current/previous session’s flow. They provide the following data points:

  • -the underlying’s put/call ratio, and how much call premium was traded on it
  • -the underlying’s average 3 day call and put volumes
  • -5k, 15k, and 30k refer to transaction values ($5k+, $15k+, $30k+), and the percentage following refers to the bullish or bearish sentiment as determined by the cumulative options activity for the determined premium levels. ‘5k: 55% ๐Ÿ‚’ would mean that transactions valued at $5k (or greater) were reading 55% bullish.
  • -‘๐Ÿ‚ targeting an expiration/strike’ refers to the expiration and the strike that have the highest value of bullish premium. ‘Bullish premium’ takes into account bid-side puts and ask-side calls.

Do you offer an API?

There is currently no timetable on the release of an API but we hope to eventually have one.


Feel free to email [email protected] with any comments, questions, or concerns.

ยฉ 2020 Unusual Whales. All Rights Reserved.


โ„น๏ธ For more information on the Flow and Dark Pool please reference the Flow/Dark Pool doc.

โ„น๏ธ Consider that any options trade placed may be part of a trade that has more than one component/leg to it. Also consider that not all BUY orders are ‘Buy to Open’ (BTO) and not all SELL orders are ‘Sell to Open’ (STO). Some BUY orders will be a ‘Buy to Close’ (BTC) and some SELL orders will be a ‘Sell to Close’ (STC) as well. Please read 4 Ways to Trade Options for more information.


What is the ๐ŸŒŠ Flow tool?

The flow tool tracks every options trade placed across the entire US stock exchange. The information is presented in an easily readable table that can be customized. The tool takes all of this information and presents it to you in many different ways. For example, you can gauge sentiment by the provided daily put and call skews information. Or if you prefer you can see how the flow is looking by ticker, or even by sector. Additionally, you can even view daily sentiment on specific strikes. There’s much more functionality, but it’s best to play around and explore for yourself!


How do you read the ๐ŸŒŠ Flow/๐Ÿ”ฎ Dark Pool feed?
  • -All of the information provided in the Flow and Dark Pool feeds, with the exception of the emojis, is standard options verbiage.
  • -For more details on the information provided in the feed, including definitions for Flags, Sold/Transaction codes, please read ๐Ÿ“ the Docs.
  • -Some concepts mentioned in the emoji legend are further discussed in ๐Ÿ“ the Glossary/Terminology.

I see Calls being marked as bearish and Puts being marked as bullish. Why is that?

Calls are not necessarily bullish, and puts are not necessarily bearish. Alerted calls that are labeled bearish (๐Ÿป) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿฆด), and alerted puts that are labeled bullish (๐Ÿ‚) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿ›๏ธ) as well. Keep in mind that this is assuming these transactions were being opened as opposed to closed.

Call on the ๐Ÿ›๏ธ Ask side = ๐Ÿ‚ Bullish

Call on the ๐Ÿฆด Bid side = ๐Ÿป Bearish

Put on the ๐Ÿ›๏ธ Ask side = ๐Ÿป Bearish

Put on the ๐Ÿฆด Bid side = ๐Ÿ‚ Bullish

(Assuming ‘to open’)

If you are unfamiliar with these concepts please reference ‘๐Ÿ“ 4 ways to trade options’.


How is the ‘Side’ of the trade determined for the ๐ŸŒŠ Flow?

We can determine that an option is on the ๐Ÿ›๏ธ BUY or ๐Ÿฆด SELL side based on the price the contract(s) changed hands for at the time of the transaction. If the transaction occurred at or closer to the current bid price, we can assume that the contract(s) were sold. Conversely, if the transaction occurred at or closer to the asking price we can assume that the contract(s) were bought.


Using the Emoji Filter

To search for a specific emoji ensure that the corresponding box is checked. To eliminate an emoji from being search ensure that it’s crossed out like so. You can find a video demonstration here.


โ„น๏ธ Alerts are sent between 10 AM - 4 PM EST.


How do you read the ๐Ÿ”” Alerts?
  • -Please visit the Alert Doc for a breakdown of the information provided in the alert.
  • -All of the terminology used, with the exception of the emojis, is standard options verbiage.

Where can I view the ๐Ÿ”” Alerts?

The alert feed can be found on the website here, on the mobile application, and on the Discord server. Stock and SPAC alerts are also available to view in all three locations.

Free alerts can be found on the ๐Ÿณ@unusual_whales Twitter account as well. Please read the ‘๐Ÿ“ƒ Unusually General Questions’ portion of this FAQ for information on how you can receive the free alerts on your own Discord server.


What determines whether an ๐Ÿ”” Alert is ‘premium’ or ‘free’?

While we can’t discuss the internals of the bot we can provide an explanation into the theory behind alert determination. When the bot detects unusual activity the alert is placed into one of two queues. The premium alert queue takes priority over the free alert queue. If the premium alert queue is full alerts will be sent to the free alert queue. Premium users receive all alerts (including free alerts) with zero delay. Free users receive only free alerts, accompanied by the 5-12 minute delay. While premium alerts produce winners at a slightly higher clip than free alerts, there is nothing fundamentally different about the premium and free alerts.


I see Calls being marked as bearish and Puts being marked as bullish. Why is that?

Calls are not necessarily bullish, and puts are not necessarily bearish. Alerted calls that are labeled bearish (๐Ÿป) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿฆด), and alerted puts that are labeled bullish (๐Ÿ‚) imply that a large portion of the activity on the alerted strike was on the bid side (๐Ÿ›๏ธ) as well. Keep in mind that this is assuming these transactions were being opened as opposed to closed.

Call on the ๐Ÿ›๏ธ Ask side = ๐Ÿ‚ Bullish

Call on the ๐Ÿฆด Bid side = ๐Ÿป Bearish

Put on the ๐Ÿ›๏ธ Ask side = ๐Ÿป Bearish

Put on the ๐Ÿฆด Bid side = ๐Ÿ‚ Bullish

(Assuming ‘to open’)

If you are unfamiliar with these concepts please reference ‘๐Ÿ“ 4 ways to trade options’.


Are these alerts positions taken by the Unusual Whale? Do you give entry/exit alerts? What about stop losses?

All of the information provided by Unusual Whales is simply that: information. The alerts are produced by an algorithm that flags certain optain chains due to their unusual nature. There is no human element behind them. As such entry and exit is entirely up to you! The alerts are not a recommendation to buy. Please practice sound portfolio management and set responsible stop losses.


Are these buys or sells?

As the alerts can be trigged by one or more transactions they can’t exactly be a ‘buy’ or ‘sell’. Please read the ๐Ÿ“ Unusual Alerts doc for more information. As such every transaction involves a buyer and a seller. We can determine that an option is bought or sold based on the price the contract(s) changed hands for at the time of the transaction. If the transaction occurred at or closer to the current bid price, we can assume that the contract(s) were sold. Conversely, if the transaction occurred at or closer to the asking price we can assume that the contract(s) were bought. Always verify via the alert page to see whether the contract(s) were bought or sold.


โ„น๏ธ You can join the Discord server via discord.gg/unusualwhales. If you are unable to complete the verification process please email your Discord username to [email protected]

โ„น๏ธ Please familiarize yourself with the Rules


To view the subscriber-only channels

Please link your Discord account on the website settings page. If you linked the wrong Discord account/would like to link a different one or if you’ve linked your Discord account but are unable to see the subscriber only channels please send an email to [email protected] or contact the support account in the Discord server.


The subscriber-only channels are as follows:

#buffets-buffet: the premium alert feed

#flow-discussions: a place to discuss the flow and unusual options activity

#private-treehouse: general chat for subscribers

#smol-accnt-informal: small account discussion and strategy


Unlock additional channels

Visiting #-unlock-free-channels and react to the emoji(s) that corresponds to the channel(s) of your choosing.


How can I get the Unusual Whales bot on my Discord server?

You can get the free alerts sent to your server via the Discord Bot. Look for some upgrades to the free bot, hopefully in the first quarter of 2022!



โ„น๏ธ For more information on ๐Ÿ“จ Notifications please read ๐Ÿ“ the docs

โ„น๏ธ ๐Ÿ“จ Notification Settings ๐Ÿ“บ Video Guide

โ„น๏ธ There are 3 notification settings: All, Recommended, and Custom. If you have Custom watchlists, selecting “Recommended” settings will alert you to both Recommended alerts as well as your own custom notifications.


How can I receive ๐Ÿ“จ Notifications?
  • -As discussed in the “General FAQ” subscribers can receive alerts via push notification from the ๐Ÿ“ฑ mobile application. You must have the mobile application “Unusual Whales” installed and you must be logged in. The application does not need to be open for you to receive notifications.
  • -Unfortunately due to the size of the Discord server you are unable to receive push notifications via Discord.
  • -๐Ÿšง FURU Notifications currently do not lead anywhere inside the app itself. The notification is simply that: a notification. Please bear with us while we continue to update our product!

How can I change my notification settings?
  • -To adjust your notification settings visit the โš™๏ธ ๏ธNotifications settings menu and select CUSTOM. From there you’ll be able to adjust your custom watchlists.
  • -You cannot change your notification settings from within the mobile app.

These wonโ€™t necessarily be the โ€˜bestโ€™ alerts, but they are the most actionable and unusual. To reiterate, nothing on Unusual Whales should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by Unusual Whales or any third party. That said, โ€˜recommendedโ€™ notifications tend to be directional alerts where there is a clear direction that whales are attempting to force.

โš™๏ธ Custom Notifications Input Guide
  • -If you get error “could not convert .xxx to number” and you are attempting to input a negative value, please add a 0 to the front of the decimal place (ie, -0.1)
  • -For custom IV: please input ‘1.00’ to represent 100% IV, ‘.75’ to represent 75% IV, etc.
  • -“Vol_OI” = Volume/OI Ratio
  • -“dollar_amount” = Daily $ Volume, or the amount of premium that has changed hands given the volume on this contract

Tips
  • -When you create custom notifications visit Your Whales to see what kind of past results your custom settings would have populated. Not all past results may populate via this feed. This feed can also be viewed by selecting “Your Hunt” on the ๐Ÿ“ฑ mobile app.

  • -Alerts matching the watchlist parameters will be pushed to your phone with the watchlist name attached.