Please review this page for a few possible quick fixes. You can always email [email protected]
✨ To upgrade your currently existing subscription please perform the following steps:
- Visit the billing page, and click “cancel subscription” (This will NOT end your subscription, but simply cancel the auto-renew)
- Click/select your desired upgrade and fill out the OPRA Nonprofessional agreement that pops up at the bottom of the page
- Once you’ve done so you will be able to purchase your desired upgrade
- If the unused time on your currently existing subscription isn’t automated prorated (look for “Unused time” on the receipt), please forward it to [email protected] for an adjustment. ⚠️ Only users who are already on an annual membership will receive credit for unused time on their current plan when upgrading to the Lifetime membership.
- If you are going from Paypal to CC please also cancel your subscription on the Paypal website.
If you’re still having issues please email [email protected]
⚙️ Common Troubleshooting issues
I’m subscribed to the Super-Buffet but cannot access certain features.
- Go to the Billing page and sign the OPRA terms
- You may need to log out and in
I’ve subscribed, but I don’t see the premium Discord channels
- Go to the settings page, and ensure that your Discord account is linked (ie: user#1234). If the incorrect Discord account has been linked, please visit the #tech-support channel
- Log out and in on both the website and Discord
- If you still can’t see the premium channels, please visit the #tech-support channel
I’ve linked the wrong Discord account
- Please visit the #tech-support channel and let us know. We will unlink your account so that you can link the proper one.
I’m not getting mobile push notifications
- Go to the notifications page, and ensure that your notifications are properly set (switches to the right = on)
- Ensure that your application/mobile device settings are properly configured
- If you still aren’t receiving notifications, please visit the #tech-support channel
The alerts in #buffets-buffet aren’t displaying properly
- If the above image is what you see in #buffet-buffet please take the following actions:
- Inside your Discord settings, go to “Text & Images”
- Turn on “Show website preview info from links pasted into chat”
I have a subscription but the mobile application doesn’t recognize it
- Uninstall and reinstall the application
How can I cancel my subscription?
- To cancel your subscription go to the billing page and click “Cancel subscription”
- Your subscription will remain active until the period you paid for, but you will not be billed again
How can I change the email address associated with my account?
- To change the email address associated with your account, please send an email to [email protected] from BOTH the old AND the new email addresses